Return Policy

Cancellations, Returns and Refunds

Cancellations

Cancellations can be made while the order has not yet been shipped from our side. Once the order has been processed and shipped, it cannot be cancelled.

Returns

Our return policy lasts for 7 days. If 7 days have gone by since you received the book(s), unfortunately we cannot offer you a refund or exchange. Also, even within the return period, a return will only be accepted where the wrong item has been sent (it does not match the invoice).

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Several types of goods are exempt from being returned. Solved Papers, Handbooks and selected Text Books cannot be returned.

To complete and refund your return, we require a receipt or proof of purchase.

Please do not send your purchase back in the following cases:

• A book with obvious signs of use.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item returned more than 7 days after delivery.

Refunds

Refunds are processed through the same online mode within 10-12 working days.

Once your return is received and inspected, we will send you an e-mail to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or missing refunds

If you have not received a refund yet, please check your bank account first. Then contact your credit card company — it may take some time before your refund is officially posted. Next contact your bank, as there is often some processing time before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at our published email address or call our published telephone number.

Sale items

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, send us an e-mail at our published email address and send your item to our registered office.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Shipping a return

Delivery normally takes approximately 5-7 working days.

To return your product, you should mail it to our registered office.

It is your responsibility to provide the correct shipping address. In case of a wrong shipping address, the items will not be refunded.

You will be responsible for paying the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for an exchanged product to reach you may vary.